Terms & conditions
1. Operator and contact details
Questenberk Apartments and this website are operated by Mitcha s.r.o., registered office Soběšická 1262/100, 614 00 Brno, Česká republika, company ID (IČO) 14398869, registered in the Commercial Register kept by the Regional Court in Brno (the “operator”). The operator is not a VAT payer.
Apartments address: Míčův dům, Náměstí Míru 26, 675 51 Jaroměřice nad Rokytnou, Česká republika.
Contact: the contact form on this website. We usually reply within 24 hours.
2. Accommodation services
The operator offers short-term accommodation in two apartments in the historical Míča House in Jaroměřice nad Rokytnou. The description, amenities, capacity and photos of each apartment are shown on the apartment pages; the capacity must not be exceeded.
3. Booking and conclusion of the contract
A booking can be made online in the reservation system on this website (when enabled), via Booking.com, or individually through the contact form.
An online booking works as follows: the guest selects the dates and number of guests, fills in contact details and pays by card. The dates are blocked at the moment of payment. The accommodation contract is concluded when the operator confirms the booking; the guest is informed by e-mail containing the booking number (e.g. R2026-0001). If the booking is not confirmed, the card hold is released and no contract arises.
The guest manages the booking in their customer account or via the management link sent by e-mail.
4. Price and payment terms
Prices are stated in Czech crowns (CZK) and are final; the operator is not a VAT payer. The nightly price varies by date; the base price applies for 2 guests, surcharges for additional guests, length-of-stay discounts and any discount codes are always shown in the summary before completing the booking.
Online payments are processed by the GoPay payment gateway (operated by GoPay s.r.o.). At booking, the full price is pre-authorised (held) on the guest’s card; it is captured only after the operator confirms the booking, at the latest within 4 days. If the booking is not confirmed, the hold is fully released.
For bookings made via Booking.com, payment is governed by the terms of that portal.
5. Cancellation policy and refunds
The guest may cancel in their customer account, via the management link, or by e-mail. The refund of the paid price is: 30 or more days before arrival 100 %, 14–29 days before arrival 50 %, less than 14 days before arrival no refund.
Refunds are made to the card used for payment, usually within 5 business days of cancellation (crediting depends on the guest’s bank). If the operator cancels the booking for reasons on its side, the paid price is always refunded in full.
6. Withdrawal from the contract
The guest acknowledges that under Section 1837(j) of Act No. 89/2012 Coll., the Czech Civil Code, accommodation provided for a specific date is exempt from the 14-day right of withdrawal that otherwise applies to distance contracts. Cancellations are governed by the cancellation policy in Art. 5.
7. Check-in, stay and guest obligations
Check-in is possible from 15:00 on the day of arrival, check-out until 10:00 on the day of departure. Access codes (building and apartment PIN) are sent at the latest on the day of arrival.
During the stay, only the persons stated in the booking and in the online check-in may be accommodated in the apartment, up to its capacity. The guest fills in the legally required data on accommodated persons (guest register) before arrival via the online check-in in their customer profile on this website, or via the link sent by e-mail. For persons residing outside the Czech Republic a travel document number is required.
The guest shall use the apartment with due care. Smoking and holding parties or events is prohibited in the entire building; night quiet hours from 22:00 to 6:00 must be observed.
The guest must report any defects or deficiencies of the accommodation to the operator without delay so they can be remedied.
The guest is liable for damage caused in the apartment or in the common areas by the guest or the persons accommodated with them. The operator may claim reimbursement of the reasonable costs of repair or restoration.
The common areas of the building are monitored by a CCTV system with recording for security reasons; recordings are retained for at most 30 days. Details are provided in the privacy policy.
8. Complaints
Any defects in the services should be raised without undue delay, ideally immediately during the stay using the contacts in Art. 1 so they can be remedied on the spot. A complaint may also be filed after the stay via the contact form on this website or in writing to the operator’s registered office, stating the booking number and a description of the defect.
Complaints are handled without undue delay, at the latest within 30 days. If justified, the guest is entitled in particular to remedy of the defect, a reasonable price reduction, or a refund for services not provided.
9. Out-of-court dispute resolution
The Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 796/44, 110 00 Prague 1, www.coi.cz) is competent for out-of-court resolution of consumer disputes. Disputes may also be resolved online via the European ODR platform at ec.europa.eu/consumers/odr.
10. Personal data protection
Information on the processing of personal data (including booking and guest-register data) is provided on the Privacy page of this website.
11. Final provisions
Legal relations are governed by the law of the Czech Republic. The operator may amend these terms; the version effective at the time the booking is made applies to that booking. These terms are effective from 19 July 2026.